Contact
We would love to hear from you.
Whether you are a tradesperson evaluating TradeKit, a journalist covering field services, or a partner building something complementary—reach out. We are a small team in St. Louis with national users, so we batch deep work and answer email in focused blocks. You will get a human response, not a ticket black hole.
How to reach us
Email first. We scale from there.
General inbox
Use this address for product questions, billing clarifications, press, partnerships, and anything that does not fit a dropdown. Include your business name, city, and trade so we can answer in context.
Customer supportfor active subscribers is handled through secure in-product channels where we can verify identity and view account-specific details. That protects your customers' data and speeds up fixes—please start there for payment disputes, booking bugs, or website edits that already live in your tenant.
Before you reach out
Quick answers to common reasons people write.
I am a TradeKit customer and something is broken—who do I ping?
Use the in-app help or reply to any transactional email from TradeKit so we can tie your message to your account. For security, avoid sharing passwords or full card numbers by email.
I am not a customer yet—can I see a demo?
Start your free setup from the home page; onboarding walks you through the product with real screens. If you need a partnership or press conversation, mention that in your note to hello@gettradekit.com and we will route you.
Do you offer phone support for pre-sales questions?
We prioritize async email so nothing gets lost while you are on a ladder. Complex topics get a call back when a thread needs it—include the best number and time zone.
Are you hiring vendors or agencies?
We review a small number of creative and technical partners each quarter. Send portfolio links, trade focus, and how you price—no attachments over 10 MB please.
Ready to stop juggling a dozen tools?
Create your account, walk through onboarding, and see your future website and workflows before you pay the launch fee.